Intergroup Contact Theory: Past, Present, and Future

A first example of this approach comes from Wright, Aron, McLaughlin-Volpe, and Ropp’s (1997) extended contact hypothesis. Wright et al. propose that mere knowledge that an ingroup member has a close relationship with an outgroup member can improve outgroup attitudes, and indeed this has been supported by a series of experimental and correlational studies. For example, Shiappa, Gregg, & Hewes, (2005) have offered evidence suggesting that just watching TV shows that portrayed intergroup contact was associated with lower levels of prejudice. A second example of an indirect approach to contact comes from Crisp and Turner’s (2009) imagined contact hypothesis, which suggests that actual experiences may not be necessary to improve intergroup attitudes, and that simply imagining contact with outgroup members could improve outgroup attitudes. Indeed, this has been supported in a number of studies at both an explicit and implicit level: British Muslims (Husnu & Crisp, 2010), the elderly (Abrams, Crisp, & Marques 2008), and gay men (Turner, Crisp, & Lambert, 2007).

These more recent extensions of the contact hypothesis have offered important suggestions on how to most effectively generalize the benefits of the contact situation and make use of findings from work on mediating mechanisms. It seems that direct face-to-face contact is always not necessary, and that positive outcomes can be achieved by positive presentation of intergroup-friendships in the media and even simply by imagining interacting with an outgroup member.

Issues and Directions for Future Research

Contact, then, has important positive effects on improved intergroup relations. It does have its critics, however. Notably, Dixon, Durrheim, & Tredoux (2005) argue that while contact has been important in showing how we can promote a more tolerant society, the existing literature has an unfortunate absence of work on how intergroup contact can affect societal change: changes in outgroup attitudes from contact do not necessarily accompany changes in the ideological beliefs that sustain group inequality. For example, Jackson and Crane (1986) demonstrated that positive contact with Black individuals improved Whites’ affective reactions towards Blacks but did not change their attitudes towards policy in combating inequality in housing, jobs and education. Furthermore, contact may also have the unintended effect of weakening minority members’ motivations to engage in collective action aimed at reducing the intergroup inequalities. For example, Dixon, Durrheim, & Tredoux (2007) found that the more contact Black South Africans had with White South Africans, the less they supported policies aimed at reducing racial inequalities. Positive contact may have the unintended effect of misleading members of disadvantaged groups into believing inequality will be addressed, thus leaving the status differentials intact. As such, a fruitful direction for future research would be to investigate under what conditions contact could lead to more positive intergroup relations without diminishing legitimate protest aimed at reducing inequality. One promising suggestion is to emphasize commonalities between groups while also addressing unjust group inequalities during the contact situation. Such a contact situation could result in prejudice reduction without losing sight of group inequality (Saguy, Tausch, Dovidio, & Pratto, 2009).

A second concern with contact research is that while contact has shown to be effective for more prejudiced individuals, there can be problems with getting a more prejudiced individual into the contact situation in the first place. Crisp and Turner’s imagined contact hypothesis seems to be a good first step in tackling this problem (Crisp & Turner, 2013), though it remains to be seen if, and how, such imagined contact among prejudiced individuals can translate to direct contact. Greater work on individual differences in the efficacy of contact would provide an interesting contribution to existing work.


Contact, then, has been shown to be of utmost importance in reduction of prejudice and promotion of more positive intergroup attitudes. Such research has important implications for policy work. Work on contact highlights the importance of institutional support and advocation of more positive intergroup relations, the importance of equal status between groups, the importance of cooperation between groups and the importance of positive media presentations of intergroup friendships - to name just a few. As Hewstone and Swart (2011) argue,

“Theory-driven social psychology does matter, not just in the laboratory, but also in the school, the neighborhood, and the society at large” (Hewstone & Swart, 2011. p.380).

From the editors

Everett (2013) presents an excellent overview of the research on Intergroup Contact Theory and how psychologists have used it to understand prejudice and conflict. As the article notes, friendship between members of different groups is one form of contact that helps dissolve inter-group conflict. Friendships are beneficial because of “self-expansion,” which is a fundamental motivational process that drives people to grow and integrate new things into their lives (Aron, Norman, & Aron, 1998). When an individual learns something or experiences something for the first time, his/her mind literally grows. When friendships are very intimate, people include aspects of their friends in their own self-concept (Aron, Aron, Tudor, & Nelson, 1991).

For example, if Scott (an American) becomes friends with Dan (a Russian), Scott might grow to appreciate Russian culture, because of their intimacy. Even the word “Russian” is now part of Scott’s own self-concept through this friendship, and Scott will have more positive feelings and attitudes toward Russians as a group. The same process happens for all kinds of other groups based race/ethnicity, religion, sexual orientation, etc.

Importantly, self-expansion and intimacy through friendship do not work like magic; psychologists can’t wave a wand and make them appear. Nor does it happen through superficial small talk (e.g., “how about this crazy weather?”). Intimacy develops through deep communication: sustained, reciprocal, escalating conversations in which two friends come to know each other in a meaningful way. A Christian person might say, “I have a Jewish co-worker” (while talking about a casual acquaintance) or a Caucasian person might say, “I give money to an organization that helps starving people in Africa” or a straight person might say, “I support same-sex marriage equality because I know someone who is gay.” All of that is good, but it’s not as effective at reducing inter-group conflict as a true friendship with someone in those other groups; superficial contact has a small effect on racism, anti-Semitism, or homophobia. A recent meta-analysis (Davies, Tropp, Aron, Pettigrew, & Wright, 2011) revealed that spending lots of time with cross-group friends and having lots of in-depth communication with those friends were the two strongest predictors of change in positive attitudes and prejudice reduction.

At In-Mind, we work in a transnational team and we think this is enriching. What about you? Have you found friendships, or even working relations, across social groups? Did this lead you to have more open or positive attitudes? Or, do you have other experiences?

Aron, A., Aron, E. N., Tudor, M., & Nelson, G. (1991). Close relationships as including other in the self. Journal Of Personality And Social Psychology, 60(2), 241-253.

Aron, A., Norman, C. C., & Aron, E. N. (1998). The self-expansion model and motivation. Representative Research In Social Psychology, 22, 1-13.

Davies, K., Tropp, L. R., Aron, A., Pettigrew, T. F., & Wright, S. C. (2011). Cross-group friendships and intergroup attitudes: A meta-analytic review. Personality And Social Psychology Review, 15(4), 332-351.

Dylan Selterman
Associate Editor

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